How to Submit a Service Request with BuildingStack – Tenant Guide

Dear residents,

For any maintenance, repair, or service request in your apartment or common areas, we use the BuildingStack platform. This centralized system allows us to process your requests more quickly and efficiently. This guide explains step-by-step how to create a service ticket.

1. How to Access BuildingStack?

There are two main ways:

A. Via the Tenant Portal (Recommended):

• Go to your tenant portal website: https://www.buildingstack.com/
• Log in with your credentials (you received these by email when you moved in. If you have forgotten them, please contact us).
• Look for a tab or button labeled "Open a Ticket."

B. Via the Mobile App (Very Convenient):

• Download the "BuildingStack" app from the App Store (iOS) or Google Play Store (Android).
• Open the app and select "Log in with your portal."
• Then use your usual credentials to log in.

2. Creating a New Request: Step-by-Step

Whether you're on the website or the app, the process is similar.

1. Click the "New Request" or "Submit a Request" button.
2. Categorize your problem: Select the category that best fits (e.g., Plumbing, Electrical, Appliances, HVAC/Heating, Key Issue, Common Area Cleaning).
3. Write a clear subject: Give a precise title to your request.
   • Avoid: "Problem in the kitchen"
   • Preferred: "Kitchen sink clogged" or "Living room light fixture not working"
4. Detailed Description: This is the most important step!
   • Describe the problem in as much detail as possible.
   • Specify the exact location (e.g., "Master bathroom," "Switch to the left of the entrance").
   • Indicate how long the problem has existed.
   • Mention if it is urgent (e.g., flooding, no heat in winter, stuck lock).
5. Add photos or videos (HIGHLY RECOMMENDED):
   • A picture is worth a thousand words! Use the "Add Attachment" button to photograph the problem.
   • This helps us understand the situation, identify necessary parts, and prepare for the service visit.
6. Indicate your availability: If known, specify the days or time slots when you will be available to provide access to the technician.
7. Review and send! Re-read your request to ensure it's clear, then click "Submit" or "Send Request."

3. After Submitting Your Request

• You will receive a confirmation email with a unique ticket number. Keep this for any future reference.
• You can track the status at any time from your portal or the app ("My Requests").
  • Possible statuses: Received, Awaiting Parts, Scheduled, In Progress, Completed.
• Email updates will inform you of status changes, comments added by our team, or the scheduled intervention date.
• To add a comment or supplementary photo, simply reply to the notification email or add a comment directly to the ticket in your portal.

Best Practices and Tips

• One request per problem: Create a separate ticket for each issue (one for the dishwasher, another for the window that won't close properly). This avoids confusion.
• Use the mobile app: It is optimized for taking and attaching photos directly.
• For EMERGENCIES (fire, major flooding, unsecured main door): Do NOT create an online ticket. Call us immediately at [Insert your emergency phone number here].
• Be responsive: When we schedule an intervention or ask a question via the platform, please respond promptly to speed up resolution.

Need Help?

• Having trouble logging into the portal? Contact BuildingStack support directly.
• Didn't receive a confirmation email? Check your spam folder. If it's not there, contact us mentioning your address and the time you attempted to create the ticket.

Conclusion

By using BuildingStack, you contribute to a smooth and traceable maintenance process. We are committed to handling your requests as promptly as possible.

Thank you for your cooperation!